Manage Your Prescription Drug Plan (PDP) Account
Beginning Jan. 1, 2025, we will no longer offer Prescription Drug Plans. We're still committed to helping you with your other insurance needs.
Your 2024 coverage will continue through the end of the year. You must enroll in a new plan for 2025. You won’t automatically be placed in a new plan.
Watch your mailbox for an official letter for more details. For help finding a plan:
Didn't receive a letter about changes to your PDP coverage?
Request to have a copy of your letter mailed to you
Mutual of Omaha won't offer prescription drug plans in 2025. If you are a 2024 member, you should have received a letter from us that provides proof you have a special right to join a different Medicare plan. If you have not received your letter, you may request a copy.
If you have questions, please call Member Services at 855-864-6797 (TTY: 800-716-3231).
Want to pay a bill?
Online bill pay
You can make a one-time payment or set up automatic recurring payments by credit card or Electronic Funds Transfer (EFT) through our secure online portal.
Visit Payment Portal
Over the phone
To pay by phone, call Customer Service at 1-877-770-9808, Monday through Friday, 8:00 a.m. to 9:30 p.m., Eastern Time. TTY users, call 1-866-544-2982. Customer Service can also arrange to have your monthly premium payment automatically deducted from your Social Security or Railroad Retirement Board benefit check.
Through the mail
If you prefer to mail your payment by check (do not send cash), make your check payable to: Omaha Health Insurance Company.
Send Payments to:
Omaha Health Insurance Company
P.O. Box 809453
Chicago, IL 60680-9453
Please remember to include your Mutual of Omaha Rx member ID number. Do not send cash.
Helpful resources
Find medication costs and in-network pharmacies
Use our helpful tools to find medications and their costs within your plan, or to search our pharmacy network.
Search Medication & PharmaciesEnroll in home delivery for your medications
Have your long-term medications delivered right to your mailbox. Choose home delivery from Express Scripts® Pharmacy, our mail-order pharmacy, to get preferred pricing, easy refills and free standard shipping.
Sign In to Get StartedSummary of benefits
The Summary of Benefits provides a summary of what the plan covers and what you pay.
Summary of BenefitsEvidence of coverage
The Evidence of Coverage provides details about the Mutual of Omaha Rx prescription drug plan. Note: If you were automatically enrolled in the plan by CMS, be sure to review the Evidence of Coverage Rider as well. See Chapter 7 for information about the grievance, coverage determination (including exceptions), and appeals processes.
Evidence of CoverageOnline account management
Manage all your Mutual of Omaha accounts, including your Prescription Drug Plan, in one place through Customer Access.
Already use Customer Access? Sign In to Customer Access
New to Customer Access? Create a Customer Access Account
Prescription drug plan eNews
A quarterly newsletter for plan members
NEWSLETTER
03/05/2024 - Learn about shared costs, the benefits of using Customer Access and a $0 copay COVID-19 treatment option.
NEWSLETTER
11/14/2023 - The Medicare Annual Enrollment Period begins Oct.15 and ends Dec. 7.
Member resources
Member support
Our Customer Service Department is here to help answer your questions.
Customer Access
Your one stop to manage your account.
Sign In to Customer Access